Privacy Policy for Sindex EV

At Sindex EV, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our products, or interact with our services. You consent to the practices outlined in this policy by using our website or services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, physical address.
  • Account Information: If you create an account with us, we may collect your username, password, and account preferences.
  • Transaction Information: Information related to the purchase of electric scooters or rickshaws, including payment details and order history.
  • Technical Data: IP address, browser type, device type, and operating system when you visit our website or use our mobile application.
  • Usage Data: Information on how you interact with our products, services, and website.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill orders for electric scooters, rickshaws, and related services.
  • To communicate with you regarding orders, product updates, and customer support.
  • To improve our products, services, and website functionality.
  • To send marketing communications, including newsletters, promotions, and offers (you can opt-out at any time).
  • To provide you with warranty information, product recalls, and technical support.
  • To analyze website usage and improve the user experience.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with business operations such as payment processing, shipping, and customer service.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests (e.g., subpoenas, court orders).
  • Business Transfers: If Sindex EV is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Security of Your Information

We take the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails by clicking the unsubscribe link in the emails we send you or by contacting us directly.
  • Access and Update Your Information: You can access, update, or delete your personal information by logging into your account or contacting our support team.
  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and improve website functionality.

You can control cookie settings through your browser, but please note that some parts of our website may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Sindex EV does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Sindex EV
[PLOT NO G 9, INDUSTRIAL AREA RUMA, Sarsaul, Kanpur Nagar, Uttar Pradesh, 209402]
Email: [Connect@sindexev.com]
Phone: [+9196957 27392]